Email notifications not being sent

  • aiminver
    Fecha de consulta 18 de octubre de 2023, 4:18

    Hola, no estoy recibiendo emails cuando se completa un formulario, ni tampoco al hacer el email de prueba.

    Tampoco llegan a spam, sencillamente no llegan.

    Creo que lo tengo bien configurado, el formulario se llama Formulario Inmueble.

    ¿Me podrían decir qué me falta para que funcione por favor?

    Gracias,

    Miguel

  • Marlon_T Jotform Support
    Fecha de respuesta 18 de octubre de 2023, 6:20

    Hi Miguel,

    Thanks for contacting Jotform Support. I cloned and tested one of your form to see if I could replicate the issue, but everything works the way it should. Please check the screenshot below:

    Email notifications not being sent Image 1 Screenshot 20

    Perhaps there was a short-term issue that resolved itself. Could you please give it another attempt and let us know how it goes? If the issue persists, we will investigate it further to see if we can figure out what is going on. I cleared your form caches to see if that would help.

    Reach out again if you have any other questions.

  • aiminver
    Fecha de respuesta 18 de octubre de 2023, 8:27

    Hi Marlon,

    I am sorry, I had a filter in Gmail that sends emails from Jotform to a specific folder, and I forgot about it. Everything worked fine as you say.

    I apologize for the confusion.

    Kind regards,

    Miguel