Error 404 when viewing/downloading form attachment

Hola Buen día, para ver si me pudieran apoyar con el tema, sabes que estamos intentando enviar uno de los formularios, pero por alguna razon al mandarlo con el multimedia e intentar abrirla me abre una pagina de jotform 404 notificándome un error, si me pudieran apoyar con eso se los agradecería

Hi ELIANA,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The 404 error will show if you are not logged in on your Jotform Account. To stop our system from asking you to log in to see/download your submission attachments, we just need to disable the requirement to Log in to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

• Login to your Jotform account.
• Hover your mouse over your Avatar/Profile picture on the right side of the screen.
• In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
• On the Settings page, scroll down to the Privacy section and uncheck the box next to Require Login to View Uploaded Files.

That's it. Now, you won't have to log in to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.