No me envía las respuestas

  • Aluminios_marketing
    Fecha de consulta 11 de octubre de 2023, 3:08

    Hola, he creado un formulario y cuando lo relleno y le doy a enviar me aparece PLEASE WAIT, y nunca llega a cargar.


    No registra mis respuestas

    Jotform Thread 8011163 Screenshot
  • Mahmoud Jotform Support
    Fecha de respuesta 11 de octubre de 2023, 6:01

    Hi Aluminios_marketing,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry this is happening. I have cloned your form and tested it to see if I could replicate the issue, but it works properly and I could submit the form. See the screencast below:

    No me envía las respuestas Image 1 Screenshot 20

    Also, I have checked your account and noticed that the form has 8 submissions and the last submission was today. Could you confirm when you encountered this issue? You can check your Tables to see if the submissions are located there.

    I have cleared your form cache to refresh the data. You can also Clean Your Form Cache anytime you want. Try again and let us know if you still encounter the same issue, please allow us to perform a test submission on your form to see if we replicate the same issue.

    Once we hear back from you, we'll be able to help you with this.