Cancel Subscription immediately

Hola:

Temporalmente no voy a usar los servicios de Jotform y hoy he procedido a deshabilitar mi cuenta y elegir el plan FREE pero no se que ha pasado que se me han cobrado 35$, podrían ayudarme!

Yo lo que necesito es cancelar el plan Bronce que tenía y pasarme al plan FREE.

Gracias

Hi Roberto,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. When I checked our system, I saw that you have subscribed to a Storage plan, which is $35.53/year. Also, I saw that you already canceled this plan at the end of the period, which means that this subscription will no longer renew and will expire on October 9th, 2024.

Please confirm if you wish to cancel your plan and switch back to the Starter Plan immediately.

Once we hear back from you, we can move forward with a solution.

buenos días:

Yo realmente lo que quería es cancelar el plan que tenía activo.

Ni tampoco necesito el planta de almacenamiento.

En el futuro posiblemente vuelva a utilizar los servicios pero durante un tiempo no los necesitaré.

Gracias

Hi Roberto,

Thanks for getting back to us. I canceled your subscription and downgraded your account back to the Starter Plan. Also, I refunded the last amount you paid, and it should be on your account in 7-10 business days, depending on your bank's refund policy.

Reach out again if you have any other questions.

Muchas gracias por todo!