Downloaded PDFs are blank

Cuando intentamos descargar todos los pdf en un solo lote.

Los archivos quedan vacíos.

Adjuntamos ejemplo.

Saludos!
Miguel

Hi oficina.altorumbo,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you trying to download PDF copies of your forms in bulk, or export your form submissions as PDF in bulk? Any screenshots or specific details you can give to better put the issue into context would be appreciated.

Once we hear back from you we can move forward with a solution.

It is correct, I try to download PDF in bulk and the files are empty.

The screenshots are in the previous message.

Thank you!

Hi oficina.altorumbo,

Thanks for getting back to us on this, but unfortunately this isn't the information we're looking for. Are you downloading PDF copies of your forms, or of your form submissions? We need to have this detail right before we can start troubleshooting. If the question is confusing we can try to have a Spanish-speaking agent help you.

Once we hear back from you we can move forward with a solution.

Hi oficina.altrorumbo,

Thanks for reaching out to Jotform Support. Today our developers resolved an issue that was causing some PDFs to appear blank when downloaded. Can you try downloading new copies of your PDFs and let us know if those new copies appear blank for you? If they do, please respond to us with the information I asked you for in my last response and we'll investigate.

Once we hear back from you we can move forward with a solution.

Hello!

We are trying to download the entire batch of our clients' completed forms.

Before, we received a zip by email with all the PDFs with data from our clients.

Now those compressed PDFs arrive empty

Greetings!

Miguel

Hi Miguel,

Thanks for your clarification. However, can you please confirm if you are trying to download all of your form submission data at once, as explained in this guide? Or are you trying to download these from the submissions table? It would be helpful if you could also share a screenshot of the way you are downloading these PDFs.

Once we hear back from you, we'll be able to keep helping you with this.