HIPAA: How to unlock the data in the Notification Email?

Buenas Tardes.

Me podrían ayudar , no se porque desde mi cuenta de administrador y correo de administrador cuando envío un formulario y me llega el correo de confirmación con los datos del formulario no me deja ver nada todo sale con candados y necesito que este formulario pueda verse para todos libremente desde cualquier correo que yo designe.

Hi Otero_Lisbeth,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I checked the form, I saw that the PHI fields are enabled, which means the data collected with these fields are sensitive healthcare data and cannot be used in an insecure medium. If you want to include the information in emails, you'll have to disable the PHI on the fields. Let me show you how:

On your forms, each form element has a PHI toggle. You can use this toggle to switch between states.

• PHI (Protected) – means the data collected in this field is sensitive healthcare data and cannot be used in an insecure medium (like Autoresponder or Notification emails).
• OFF (Not Protected) – means the data collected with this field can be used in an insecure medium.

Since your account is HIPAA compliant, all of the fields are marked as PHI by default. You can change any of them based on what you need. Please note that marking a field as OFF doesn’t change anything about how Jotform stores your data. Your data is always encrypted even if you turn the PHI on them to OFF. This setting is just a way for us to understand if we can use them in the emails or 3rd party integrations you might have.

Here is an example email alert. Note how the protected fields were removed:

Please use this setting with caution and double-check which fields are set as OFF (not protected) to avoid HIPAA violations.

Give it a try and let us know how it goes.