No puedo conectar mi cuenta con salesforce

  • Sanders_Alejandro
    Fecha de consulta 2 de octubre de 2023, 13:04

    Al intentar conectar mi cuenta de Jotform a salesforce me aparecen los siguientes mensajes de error:

    1) via Salesforce

    No puedo conectar mi cuenta con salesforce Image 1 Screenshot 30

    2) via Jotform

    No puedo conectar mi cuenta con salesforce Image 2 Screenshot 41

  • Rica Support Team Lead
    Fecha de respuesta 2 de octubre de 2023, 19:44

    Hi Alejandro,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your issue. I've checked the API settings in your Jotform account and it is correctly set up. I've also tried integrating the form with Salesforce from your account and I am not able to replicate the error. It connects right away to your Salesforce account and it is allowing me to set it up.

    No puedo conectar mi cuenta con salesforce Image 1 Screenshot 20

    I've cleared your form cache. Can you please clear your browser's cache and then try to integrate the form with Salesforce again?

    Give it a try and let us know how it goes.