Falla integraciones

  • Vigorita
    Fecha de consulta 2 de octubre de 2023, 8:28

    Buen dia, estamos teniendo fallas en la integración con Gsheet .


    Tenemos una integración con Gsheet que va cargando los envíos de formulario en tiempo real, pero esta fallando , pues, nos genera saltos que no están viajando..


    En la tabla de Jotform están ok, pero en el sheet integrado se saltea varios envíos!

  • Justin_E Jotform Support
    Fecha de respuesta 2 de octubre de 2023, 10:33

    Hi milagros100,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I would just like to know, did you make any modifications to the integrated sheet? Please be aware that even minor modifications can cause the integration to fail. We kindly advise you to clear your form's cache and disconnect then reconnect the integration again to fix this issue. If the issue persists, please let us know so we can help you further.

    Give it a try and let us know if there's anything else we can help you with.