Account Suspended due to Credit card fields

Buen dia, nos reporta un usuario dentro de nuestra organizacion que su usuario fue bloqueado, mas de nuestra administracion no aparace si se puede desbloquear o no , nos podrian apoyar por favor

usuario indica que estara pendiente para poder eliminar algun formulario que este inflingiendo la politicas de los mismos

Saludos.

Hi sistemasgyt, 

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Spanish language, we can forward your ticket to our Spanish team. However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. I checked the account and it has been suspended due to this form collecting Credit Card Details as it is against our Terms of Use. Unfortunately, we are required to deny the collection of credit card information due to our PCI certification. The only PCI-compliant way to do this is to integrate payment processors in your forms. However, you still won't be able to collect credit card information using this.

To reinstate the account, we may need to delete the offending fields in your form. Please confirm so that we can proceed.

Once we hear back from you, we'll be able to help you with this.

thanks Ryan,

please delete the form or, enable the user to delete to delete it

Hi sistemasgyt,

I have deleted the offending fields from the form and activated the user's account.

Reach out again if you have any other questions.