ERROR EN ENVIO DE CORREOS

  • rbravo3
    Fecha de consulta 28 de septiembre de 2023, 21:52

    Tengo creados varios formularios para contratos que una vez llenados por el usuario generan un PDF que se envía por correo.

    En varias ocasiones me ha ocurrido que un vez llenado el formulario el pdf que se envía adjunto al correo es el PDF asociado a otro formulario.

    Hoy me ocurrió con el formulario que indico en la captura, se envió un correo con 2 adjuntos que pertenecen a otro formulario, y que fue llenado hace 2 semanas atrás.


    Favor su ayuda.

    Jotform Thread 5584556 Screenshot
  • Vanessa Jotform Support
    Fecha de respuesta 29 de septiembre de 2023, 5:30

    Hi rbravo3,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, to clarify what is happening, you're saying that on this form (200997975274674), you are getting submissions in your table coming from another form. Is that correct?

    It is possible that your current Jotform Table has a column that is configured to connect to another form or to another Table. Can you please verify if that column has a connection configured? Here's a screencast:

    ERROR EN ENVIO DE CORREOS Image 1 Screenshot 20

    Also, is this happening to your other forms? In this table, did the data only come from 1 form and not from others?

    Once we hear back from you, we'll be able to further investigate the issue.