How to cancel my subscription?

Buen día,

Me ayudarían con la cancelación de mi plan por favor?

Muchas gracias, quedó atento.

Hi yenr161013,

Thanks for reaching out to us for help. Our Spanish Support is currently unavailable at the moment, so I'll reply to you in English. Please do let us know if you'd like a local agent to assist you instead, but keep in mind that it could take a bit longer for them to respond.

Now, let me help you with your question. You can easily cancel your subscription, but it should be done on the desktop version of Jotform. It's easy, let's do it:

1. On your My Forms page, click on your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

Please also check out our guide about How to Cancel your Subscription.

Let us know if you need any more help.