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jotform_somfarmaciaFecha de consulta 27 de septiembre de 2023, 19:28
No entiendo porque razón uno de mis formularios se demora hasta casi 10 segundos en realizar el proceso de envío. Hay algún campo que entorpece el envío o alguna cosa rara que se me escapa. Os dejo enlace por si podeis ayudarme a saber la causa y corregirlo:
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Myla Jotform SupportFecha de respuesta 28 de septiembre de 2023, 4:06
Hello jotform_somfarmacia,
Thank you for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
I have gone ahead and cleared your form cache in case it may help. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:
- On your My Forms page, hover your mouse on your Profile Avatar icon.
- In the window that opens, click on Settings.
- In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.
You can also check this guide for more information about clearing caches. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.
Keep us updated and let us know if you need any more help.