Suspensión de la Cuenta

Hola,

Me aparece la cuenta bloqueada. Estaba tratando de comprar una licencia, y de repente se ha bloqueado la cuenta.

Hi kubebpm,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and it appears that it has been suspended due to fraudulent credit card use. I activated your account; could you try upgrading it with a different credit card? Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Once we hear back from you, we'll be able to move forward with a solution.

Hello,

I have tried it again, and it has suspended again. I do not understand why, since on other sites, I can buy with this card. Can you unblock it for me and I can try a different one?

Thank you.

Hi kubebpm,

Thanks for getting back to us. I've reactivated your account again. Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Let us know if there’s anything else we can help you with. 

We have tried with another card, and it doesn't work either.

What do we have to do to prove that it is not fraudulent?

Hi kubebpm,

Thanks for getting back to us. I'm sorry you're having difficulties with this. I've reached out to our relevant team for further information and will get back to you as soon as I receive an update.

We appreciate your patience.

Okey. Let me know when you know something.

Thanks

Hola kubebpm,

Muchas gracias por ponerte en contacto con el Soporte y siento que hayas experimentado esto. Vuestra cuenta ya ha sido desbloqueada y ya podéis utilizarla sin ningún problema. Si podéis, revisad que os funciona correctamente, si no, lo revisamos en detalle. Podéis ver aquí los términos de uso.

Espero que haya sido de ayuda y no dudes en contactarnos si tienes alguna otra pregunta.

Hola,

El problema está en que queremos pagar un plan mejor, pero no nos deja con ninguna tarjeta. Y luego se bloquea por que es una tarjeta fraudulenta, cuando no es así.

Hi kubebpm,

Thanks for getting back to us. I just heard back from our billing team. Please try to use this payment link and you should be able to upgrade your account.

Reach out again if there’s anything else we can do for you.