Limites en el acceso gratuito/Account Limits and Usage

Hola,

Tenemos el Total de Envíos al limite casi... ¿son históricos o guardados? Solo tenemos 90 envíos guardados y no hay nada más, creo, en archivo u otros sitios

Te

Hi mcmcastellon,

Thanks for reaching out to Jotform Support. Our Spanish Support is currently unavailable so I will respond to your question in English. If you prefer to receive a reply in your native language, let us know so we can forward this to the relevant team. Please note that I've used a translation tool to read your request.

Based on your description and screenshots, I can see that you are referring to the Total Submission Storage for your account. The Jotform Starter Plan has a 500 total submission storage per account, and this limit includes all the submissions across all forms, including the trashed submission data.

I have checked your forms, and I can see that for one of your forms you have trashed entries that are also counted towards the total submission storage. You should purge these entries in order to lower the total submission storage for your account. Here’s how to do it:

• On the My Forms page, select the form with the trashed submission data
• Click on Submissions in the menu above in order to access the Jotform Table of the form
• In Jotform Table, click on the Three Dots menu next to the name of the tab
• Locate the Trashed Entries

You might also want to check out this guide about How to Delete Form Submission Data.

However, if you decide to keep the trashed entries, all new submissions will overwrite the oldest submission data on your account if the Total Submission Storage is reached. Another solution to your issue would be to upgrade your account. For all other limits and features of your account, you can check out the Understanding Your Account Usage and Limits guide.

Reach out again if you have any other questions.