Short text properties text shows black in background.

  • MerkurDosniha
    Fecha de consulta 26 de septiembre de 2023, 4:20

    Bien. vamos con el fallo mensual de jotform.

    Hoy hemos amanecido con que el color blanco para el relleno de los campos que está diseñado en nuestro form, hoy es negro. Al ser el fondo negro, el cliente no ve nada.

    Temporalmente he cambiado el fondo de la entrada de cada campo a blanco para poder lidiar temporalmente con el problema.

    La URL del formulario es esta:


    https://www.merkurdosniha.com/post-venta/rma


    Por favor mirad a ver que ocurre.


  • MerkurDosniha
    Fecha de respuesta 26 de septiembre de 2023, 6:15

    El color del Texto solo aprece en negro en los campos de texto libre, en los dropdown aparece en blanco

    Short text properties text shows black in background Screenshot 30

    Short text properties text shows black in background Screenshot 41

  • Jomel Jotform Support
    Fecha de respuesta 26 de septiembre de 2023, 9:41

    Hi MerkurDosniha,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can. Thanks for your patience and understanding, we appreciate it.



  • Jomel Jotform Support
    Fecha de respuesta 26 de septiembre de 2023, 11:47

    Hi MerkurDosniha,

    Thanks for your patience and understanding, we appreciate it. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. The input text is already white. Check out the screencast below to see my results:

    Short text properties text shows black in background Screenshot 20

    Please clear your browser cache, connect to a new network, and try with a different browser.

    Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

    Give it a try and let us know if you need any help.