baja servicio

hola, tengo algunas formularios hechos en s plataforma, pero durante unos meses no voy a usar el servicio. Si me doy de baja pierdo la información que tengo actualmente?

Hi ROBERTO_hola,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Yes, you can cancel the subscription at any time and you can have a starter plan as long as you want until you are under the limits of a starter plan. In a Starter plan, you’ll have 5 Forms, 100 Monthly Submissions, 100 MB Available Space, 1,000 Monthly Form Views, 500 Total Submission Storage, and 10 Payment Submissions.

Let me explain each of them a little bit more:

• 5 Form Limits (Total): 

This is the number of forms you can create and that are active. You can enable and disable the forms to allow you to set which ones should be active. A good thing about this is you could have 10 forms as long as 5 of them are disabled in your free plan.

• 100 Monthly Submission:

This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to the last day of the month. 

In a nutshell, every single time someone submits a form, it counts as one submission.

• 100 MB Available Space

This limit refers to your forms that use a file upload field. The submissions can have file attachments on them and these files will take up the Available Space limit. Note that this does not reset, this is fixed. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data in our servers.

• 1000 Form Views (Monthly)

This is the number of times your form can be viewed.

• 500 Submission Storage (Total)

This is the total number of submissions you can store on your account itself. So for example, in the "Free" plan, you are only allowed to have total submission storage of 500. In the silver plan, the limit is set to unlimited submission storage.

• 10 Payment Submissions (Monthly)

This is the number of submissions that have payment integrations on them. So for example, we have PayPal payment integration on our form, If a user fills out the form, submits it, and successfully completes the payment, then that would be counted as a payment submission.

You can check your usage. We have a guide here. Also, you have a Legacy plan so if you cancel the plan, you can no longer get the same rate for a Bronze Monthly subscription. New prices will be applied to your account if you upgrade your account again.

Reach out again if you have any other questions.