When will monthly limit resets?

  • rommeltobias
    Fecha de consulta 10 de septiembre de 2023, 19:27


  • Joshua_T Jotform Support
    Fecha de respuesta 10 de septiembre de 2023, 21:36

    Hi rommeltobias,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. On the first day of each month, the monthly limit is reset. You can check our guide about Understanding your Account Usage and Limits for more details.

    Reach out again if you have any other questions.

  • rommeltobias
    Fecha de respuesta 11 de septiembre de 2023, 10:52

    No debería reiniciarse el día 11 el cual es mi fecha en que pague?

  • Joshua_T Jotform Support
    Fecha de respuesta 11 de septiembre de 2023, 11:09

    Hi rommeltobias,

    Thanks for getting back to us. The monthly usage limit refers to the maximum number of times you can use a feature every month. When you hit a monthly limit, you can either wait for the counter to reset which happens on the 1st day of each month, or upgrade your account to increase your limits. You can check our guide about Understanding your Account Usage and Limits for more details.

    Reach out again if you have any other questions.