Se cierra el acceso en la APP

Hola buenas tardes, quisiera consultar porqué en ocasiones al acceder a la APP (app diseñada) desde un teléfono móvil, se cierra el acceso y debo volver acceder a ella ingresando correo y contraseña.

Hi controloperaciones,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I can't find any App created in your account, can you send me the link to your App, so I can take a look at it for you? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

Once we hear back from you, we'll be able to help you with this.