Conditions not working in my form

  • PlanificacionesCSF
    Fecha de consulta 4 de septiembre de 2023, 14:20
  • Victorino_S Jotform Support
    Fecha de respuesta 4 de septiembre de 2023, 17:09

    Hi PlanificacionesCSF,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you please specify which of the conditions is not working? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Also, you can take a screen recording using Loom and provide the link here. 

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • PlanificacionesCSF
    Fecha de respuesta 4 de septiembre de 2023, 21:42
    None of the logical conditions work. For example:


  • PlanificacionesCSF
    Fecha de respuesta 4 de septiembre de 2023, 21:46

    Conditions not working in my form Image 1 Screenshot 20

  • Myla Jotform Support
    Fecha de respuesta 5 de septiembre de 2023, 1:09

    Hi PlanificacionesCSF,

    Thank you for getting back to us. I’m sorry you're having difficulties getting that feature to work. It seems that this condition will not work because one field element was used on two different conditions:

    Conditions not working in my form Image 1 Screenshot 20

    Can you explain a bit more about the condition you are trying to set so we can help you better?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.