NO ME DEJA ENVIAR FORMULARIOS

  • facturacion_facturacion381
    Fecha de consulta 28 de agosto de 2023, 7:39

    BUENOS DÍAS, INTENTO ENVIAR MI FORMULARIO Y ME SALE ESTO

    Error: Server Error

    The server encountered a temporary error and could not complete your request.

    Please try again in 30 seconds.

    Luego queda el envio cargando y nunca se envia a google sheet necesito solucionarlo

  • facturacion_facturacion381
    Fecha de respuesta 28 de agosto de 2023, 7:41
    502 Bad Gateway


    nginx

  • Ravi Jotform Support
    Fecha de respuesta 28 de agosto de 2023, 8:20

    Hi facturacion_facturacion381,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m sorry you're having difficulties with this. Currently, we are having issue with our server, due to which the form is not getting submitted. That is the reason your submission might not be going to your Google sheet.

    Our Developer Team is aware of the problem, and they are working on it right now. As soon as we hear back from them, we’ll update you here on this thread.

    We really appreciate your patience and understanding while we’re looking into this.

  • Ravi Jotform Support
    Fecha de respuesta 29 de agosto de 2023, 5:52

    Hi facturacion_facturacion381,

    Thanks for your patience and understanding, we appreciate it. The issue seems to be resolved from our end. Can you please go ahead and do a test submission in your form to see if the issue still persists on your end or not?

    As a precautionary measure, I have also cleared your account cache from the backend, which resolves cache related issues. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Give it a try and let us know how it goes.