Change email recipient condition: Change email recipient Conditional logic not working

  • leiry.hg1997
    Fecha de consulta 17 de agosto de 2023, 19:08

    Buen día,


    Solicito de su apoyo ya que no se está cumpliendo las condiciones de "Cambiar destinatario de email", no le está llegando el formulario lleno a mis compañeros, ha estado presentando inconvenientes los siguientes formularios desde ayer:

    https://form.jotform.com/220286195830861

    https://form.jotform.com/212544867914868



    Jotform Thread 5443281 Screenshot
  • Rhina Jotform Support
    Fecha de respuesta 17 de agosto de 2023, 19:58

    Hi Leiry,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I tested the form through a clone and the Change E-mail recipient condition worked as expected.

    Change email recipient condition: Change email recipient Conditional logic not working Image 1 Screenshot 20

    Can we ask for your permission to test the live form? If so, can you change one of the email recipient to support@jotform.com?

    As soon as we hear back from you, we can move forward with a solution.