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Grisell GrundyFecha de consulta 19 de febrero de 2025, 16:25
¿ como se puede exportar los resultados encriptados?
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Myla Jotform SupportFecha de respuesta 20 de febrero de 2025, 3:42
Hello Grisell,
Thank you for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I understand that you would like to know how to export data from your encrypted forms. Unfortunately, once form encryption is enabled, exporting data is not possible. You can only view submissions by logging in and entering your private key. We also have a guide about Form Encryption that you can check out.
Reach out again if you have any other questions.
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Myla Jotform SupportFecha de respuesta 21 de febrero de 2025, 8:29
Hello Grisell,
I apologize for the confusion, but in regard to the Encrypted Forms, you can export the submission data but only as CSV. To do that, you need to first open access to your tables by entering your private key and then downloading it. Otherwise, if it's not yet encrypted, you won't be able to download the data. Also, the CSV format is only plain text, unlike the xls or excel file that is exported accordingly to its content and format. Do note that the CSV format can be downloaded from the submissions tables only, not from reports.
That's it. Let us know if you have any other questions.
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