How to Take Over the AI Agent for Live Conversation?

  • DelValle1
    Fecha de consulta 19 de febrero de 2025, 13:14

    Hola estoy configurando mi bot para messenger y whatsapp bussines, hay alguna forma de detener el bot cuando una persona real quiere interacturar con un cliente?

  • Kyle Jotform Support
    Fecha de respuesta 19 de febrero de 2025, 16:28

    Hi DelValle,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question,Yes, there's a way to stop the bot when a real person wants to interact with a customer. Live conversations are easy to track in the conversation list, with instant Typing... indicators for faster, more dynamic interactions. Users can quickly take over an AI chat whenever needed. When a user takes over, the AI pauses, allowing for a seamless transition and full control. This is great for handling complex questions or adding a personal touch. Let me show you how:

    1. In My Agents Page, hover your cursor to the AI agent and select Conversations. How to Take Over the AI Agent for Live Conversation? Image 1 Screenshot 40
    2. On the Conversation page, you can now reply to the customer.How to Take Over the AI Agent for Live Conversation? Image 2 Screenshot 51How to Take Over the AI Agent for Live Conversation? Image 3 Screenshot 62

    Let us know if there’s anything else we can do for you.

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