The submission was automatically approved without even receiving a notification email for the approval

Hola,

Estoy siguiendo los pasos para añadir aprobadores a un formulario, por medio del flujograma, sin embargo al realizar un diligenciamiento de prueba el formulario fue arrojado como aprobado directamente por lo que no permitió realizar la aprobación como tal, de ninguno de los correos, incluso del correo vinculado a la cuenta principal.

Para dar contexto, este formulario lo usamos para otorgar permisos y licencias en la institución y queremos desagregar por equipos y que a cada coordinador de proceso o de equipo le lleguen a su correo respectivo la solicitud de permiso SOLO de su equipo de trabajo.

Este es el formulario en cuestión
Permisos y Licencias F-001-LIME SERVICIO LIVINGLAB
https://form.jotform.com/243263533793663

De antemano muchas gracias

Hi lime50,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your issue, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi lime50,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

As you can see, I was able to receive an email for the approval, and I was able to approve the submission. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.