Algunos de mis envíos de formularios ahora faltan después de degradar mi plan

Buenas noches tenía más de 3000 respuestas en mi formulario en el periodo que pague por la membresía plata, entré para checar mis datos y solo observo 500 respuestas, ¿mis datos fueron borrados por no pagar los demás meses?

Hello Marco,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, downgrading your plan will not delete any existing submissions from your Jotform account. But, once you downgrade to the Starter plan, it will reduce your form limits, such as the total submission storage. So some of your submissions may be hidden until you have upgraded to a higher plan with higher form limits.

If you will re-upgrade to retrieve your form submissions and plan to downgrade again, we suggest downloading your form submissions. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

You can also check out our How to Download Form Submissions as Excel, CSV, or PDF guide and Export All of your data at once for more information.

Let us know if you need any other help.