error de envío del formulario

Buenos días,

Tenemos problemas desde hace aproximadamente dos semanas, con el ingreso, ya que nos esta presentando dos errores:

1 Nos indica que no esta disponible

2 Genera un error al ingresar

Me podrían ayudar con esto?

Gracias

Hi qualitydata04_qualitydata04,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you try to open one of the following domain, and if you face the same issue, please share us the Browser's console log report? This guide will show you how to capture logs. Below of Jotform domains:

• United States - jotform.us
• Canada - jotform.ca
• EU (European Union) - jotformeu.com
• Asia - jotform.me
• Africa - myjotform.com
• S. America - jotformz.com 
• Other - jotform.co
• Premium/Pro - jotformpro.com

Give it a try and let us know if you need any other help.

Thank you

I tried to enter some domains indicated and they seem to work correctly.

Check the browser console log report and everything looks ok.

The problem is not always, but it has been happening several times a day for a couple of weeks.

Hi qualitydata04_qualitydata04,

Have it monitored and see if the issue will persist. On the other hand, I cleared your form caches as an additional aid to this issue. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Let us know if you have any other questions.