Approve and Sign: The signatures are not displayed correctly

Buen dia,

Agradezco revision hace dos semanas una o dos de la firma que se realizan no se ven reflejadas estas están con el modelo de aprobar y firmar que llegan especialmente por correo. adjunto evidencias.

Hi Sistemas,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, unfortunately, I don't find the form in relation to your request. Can you provide us the related form URL? And we'll also probably need access to your account to investigate further. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Buen dia

informo envio uno de los formularios, adicional les cuento que son todos los que relacionare con en la foto que se llaman induccion. y se da el acceso correspondiente.

Formulario.

INDUCCIÓN CONDUCTORES/AUXILIARES TC-M

formularios adicionales.

Se da el acceso correspondiente

Hi sistemas107,

I checked your form and was able to see the issue described, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Buen día,

Agradezco Informacion si han avanzado algo en el caso, dado que los formularios están en Produccion y se necesitan las firmas.

Gracias quedamos atentos.

Hi sistemas107,

I understand that this is taking longer to solve than expected. Our Developers need just a bit more time to come up with a solution. We’ll get back to you as soon as I have one.

Thanks for your patience, we appreciate it.

Hi,

Thank you for your patience.

The issue should now be resolved. Please let us know if there’s anything else we can assist you with

Buen dia,

Informo que al visualizarlo en las tablas me muestra las firmas que realizaron, pero No me las deja ver en el documento del PDF el cual es nuestro soporte ante nuestros clientes. Adjunto pantallazos, Gracias y esperemos sus prontas respuestas.

Esta imagen es del documento en PDF.

Firmas realizadas en la fecha 29-11-2024

Y esta imagen es la de los detalles de las tablas.

Hi sistemas107,

I will forward the issue to our developers so they can have a closer look again. Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

Let us know if you have any other questions.

Buen día,

Agradezco sus respuestas si se ha avanzado algo en el tema, como indique anteriormente nos preocupa porque es con lo que atendemos y soportamos a varios de nuestros clientes.

Hi sistemas107,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Let us know if you have any other questions.

Buen dia,

Informo agradezco saber si hay algún avance en el tema o alguna novedad.

Hi sistemas107,

There haven't been any updates yet but, I've contacted back again our developers about your issue. As soon as we get an update we'll let you on this thread.

Thanks for your patience and understanding while we look into this.

Hi sistemas107,

Thank you for your patience.

The issue with signature images appearing broken should now be resolved.

Please let us know if there’s anything else we can assist you with.

Buen Dia

Se han realizado las pruebas apropiadas y se evidencia que las firmas ya pueden ser visualizadas en las tablas y en el editor de PDF

Hi sistemas107,

Thank you for your confirmation. So we'll be able to close this thread.

Reach out again if you need any other help.

Buen dia,

Agradeco por favor volver a revisar dado que el dia de hoy en ejecucccuion al descagar los pdf las firman no aprecen aparecen en la ediciion del pdf pero no al descargarlos.

en el editar

en la descarga del pdf

Hi sistemas107,

I downloaded the PDF once logged in your account, and I replicated the issue, so I'm reopening the ticket I previously escalated. We'll circle back to this thread as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.



Buen dia,

Me gustaría saber si tiene alguna novedad sobre el caso, gracias

Hi sistemas107,

There haven’t been any updates yet. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding, we appreciate it.

Buen día,

Me gustaría saber si han tenido algún avance en el caso, alguna novedad. Gracias

Hi sistemas107,

Unfortunately, there is no update yet. Be sure our developers do they best to provide you with it as soon as they can. We'll circle back to you soon as we have one.

Thanks again for your patience and understanding.

Buen día,

Me gustaría saber si han tenido algún avance en el caso, alguna novedad. Gracias

Hi sistemas107,

Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

Let us know if you have any other questions.

Buen día,

Me gustaría saber si hay alguna novedad del caso, dado que mis clientes han estado solicitando que se resuelva el tema para poder seguir usando el aplicativo.

Hi sistemas107,

I mentioned to the Team in charge that you're still waiting the update, and that your own customers need it. They'll be back to you as soon as possible.

Thanks again for your patience and understanding.

Buen día,

me gustaría saber si tiene algún reporte alguna novedad, sobre el tema de las firmas, agradezco saber si hay avances.

Hi sistemas107,

Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

Thanks for your patience and understanding while we look into this.

Buenos dias,

agradezco la Informacion del avance del caso, dado que ya ha pasado bastantes días y aún no hemos recibido alguna respuesta ni ninguna novedad del caso.

Hi sistemas107,

There haven’t been any updates yet. I know that it’s taking some time to resolve. We've increased the priority of your ticket to High, also I’ve reached out to our Developers again, requesting an update. We’ll let you know as soon as there’s an update.

We appreciate your patience while we work on a solution.