Mi cuenta fue suspendida

Estaba trabajando en mis formularios y repentinamente me suspendieron la cuenta.. por favor me pueden ayudar a reactivarla?

El correo asociado a la cuenta es vida-saludable-mp@hotmail.com

Espero por su respuesta, quedo atento

Hi Manuel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have forwarded your concern to the relevant team, we will get back to you with an update.

In the meantime, let us know if you have any other questions.

Hola Mary, Muchas gracias por su atención, esta bien me puede seguir atendiendo en ingles.. Solo quisiera saber que debo hacer para reactivar mi cuenta. Lo ultimo que estaba haciendo era agregar una URL en una imagen cuando de repente se cerro la sesión de mi cuenta de Jotform sin dejarme entrar de nuevo.

Hi Manuel,

The relevant team will be checking the issue with your account, and they will get back to you with an update.

Thanks for your patience, we appreciate it.

Hi Manuel,

When I checked your account, I saw that it was suspended by our system due to possible clickbaiting, as your form titled Calculadoras contains images and links to an external URL. Can you confirm if we can remove the fields that violate our Terms of Use so we can reactivate your account? Also, to stop this from happening again, please avoid including an external image URL in your forms.

Once we hear back from you, we’ll be able to help you.

OK esta bien confirmo que pueden eliminar el campo que viola los términos de uso, no hay problema adelante..

Desde ahora no usare URL externos en las imágenes.

Gracias

Espero su respuesta

Esta bien confirmo que puede eliminar el campo que viola los términos de uso.

Muchas gracias y disculpe no volverá a pasar..

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...

Hi Manuel,

I've deleted the offending fields and reactivated your account. You should be able to log in now.

Let us know if you need any other help.

Muchas gracias, ya esta todo bien..

Gracias por la ayuda