No se envian los correos a la persona que rellena el formulario al hacer una aprobación

Tenemos un problema que no logro resolver, tengo un formulario con una aprobación que nada más enviar el formulari, debe enviarse un correo al que lo rellena y luego a nosotros tener una aprobación. pues bien, salta a la aprobacion directamente. no pasa por enviar ese correo. y aunque hagamos la aporobación, sigue luego sin nviar un correo dependiendo de la aprobacion que le demos...

ya he activado para que podais tener acceso a la cuenta, por si lo necesitáis.

gracias

Hi FAC_info,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers.

But, I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

As I already said, I activated the tab Jotform Support Access

Hi FAC_info,

Unfortunately, the access to Jotform Support is not active and I can't access your account. Could you enable it again following the guide shown here?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I think it doesn't work. I also have another ticket support about this and you said me to activate it but it is already active

Hi FAC_info,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Also, I was able to access your account and when I checked the email address fr*n.*a*a**n*4@gm*il.c*m in our System, and noticed that it has been added to our Bounce List, that is why no email are sent to that email address. The Bounce List is a list to which an email address is added when an email can't be delivered. It could be due to a non-existent or inactive email address, your mail server being temporarily unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or Jotform is on your blacklist. This is the reason why the email was added to the bounce list:

bounced (host gmail-smtp-in.l.google.com[142.251.185.27] said: 550-5.7.26 Your email has been blocked because the sender is unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM. 550-5.7.26  550-5.7.26  Authentication results: 550-5.7.26  DKIM = did not pass 550-5.7.26  SPF [federacioaeria.cat] with ip: [152.160.235.239] = did not pass 550-5.7.26  550-5.7.26  For instructions on setting up authentication, go to 550 5.7.26  https://support.google.com/mail/answer/81126#authentication d75a77b69052e-4635aaf4d38si30460941cf.464 - gsmtp (in reply to end of DATA command)) 

We went ahead and removed the email address from our bounce list. So now if you test the form, the email should be received by fr*n.*a*a**n*4@gm*il.c*m.  But do note that to resolve this issue permanently, consider contacting your Email Service Provider and share the Bounce Reason provided above with them. Also, we strongly recommend you to Whitelist the Jotform IP address on your e-mail. You can also consider switching your email notifications to your own SMTP sender. By doing so, your email will should not end up in the Bounce List again.

Give it a try and reach out again if you have any other questions.

Oh, I’ll look into this more deeply. Thanks! May I access the bounce list, or is it only accessible to a Jotform member?

Hi FAC_info,

Unfortunately, you can only check and remove if your own email has been recorded in our bounce list. If you have some doubt about another email address, you'll need to ask us for checking this, and then we'll be able to suggest you the better action to follow. You might also want to check out this guide about How to Prevent Email Bouncing Related Issues.

Reach out again if you have any other questions.