Cambiar corre principal de cuenta

  • quicesa
    Fecha de consulta 15 de noviembre de 2024, 3:38

    Buenos días,

    Quería cambiar la cuenta prinicipal de cayuso@quicesa.com -> a it@quicesa.com

    Sin embargo, no nos deja. Hemos enviado el link de cambiar cuenta pero nos dice que ha expirado.

    Gracias

  • Berk Jotform Developer
    Fecha de respuesta 15 de noviembre de 2024, 6:27

    Hi Cayuso,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

     I understand what you’d like to do, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

  • Berk Jotform Developer
    Fecha de respuesta 15 de noviembre de 2024, 8:33

    Hi Cayuso,

    Would you like to transfer your subscription or change your email address? If you can give us more explanation about it, we can understand you better.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Quicesa
    Fecha de respuesta 18 de noviembre de 2024, 5:17

    Hi!!

    I want to change my email address to


    Thanks!

  • Berk Jotform Developer
    Fecha de respuesta 18 de noviembre de 2024, 6:46

    Hello Cayuso,

    Yes, you can change the email address of the account and this will not affect any form and payment method associated with it. Let me take you through it:

    1. Hover over your Avatar in the top right corner of the page, then, click Settings.

    2. Click on Account on the left side of the page.3. You’ll see your registered email address at the bottom of the Profile Page, click Edit.Cambiar corre principal de cuenta Image 1 Screenshot 40

    4. Click on Save.

    Cambiar corre principal de cuenta Image 2 Screenshot 51

    Once you're done, you'll receive an email like the screenshot below. You can start the verification process from there.

    Cambiar corre principal de cuenta Image 3 Screenshot 62

    We also have a guide about How to Change Your Account Email Address that you can check out.

    Give it a try and let us know how it goes.

  • IT
    Fecha de respuesta 18 de noviembre de 2024, 6:51

    Good morning, we have already done those steps and when verifying the email it tells us that the token has expired. It also tells us that the account already exists

  • Berk Jotform Developer
    Fecha de respuesta 18 de noviembre de 2024, 7:55

    Hi Cayuso,

    Your account is already associated with a Jotform account linked to the email address you wish to change. If you have access to this Jotform account, you can change the email address directly from that account, and then use the new email for this account.

    Let us know if you need any more help.

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