Formulario no está funcionando correctamente

Desde temprano el formulario no está funcionando correctamente. Anteriormente limpie la caché y aparentemente había vuelto a funcionar, pero está presentando el mismo problema. No puedo estar limpiando la cache a cada hora. Qué puede estar pasando con este formulario? Gracias.

Hi vulpeinc,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, could you provide us with more details on what's wrong with your form? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hello,

At times, the form takes a long time to load. I’ve tried clearing the cache, which temporarily resolves the issue, but it has already happened twice today. We tested this on different devices, and the problem persists on both. However, we have an identical form in another language that is loading normally.

Thank you for your assistance in identifying the cause.

Hi vulpeinc,

In order for us to get a better understanding of the issue, if you encounter the issue again, could you take a screenshot of your browser console and network tabs? Here's how to do it:

1. Click on the mouse right button.

2. Select Inspect.

3. Go to Console or Network.

We also have a guide about How to Get a Console Report from Most Common Browsers that you can check out.

Once we hear back from you, we'll be able to help you with this.