¿Es posible pausar la suscripción y activarla nuevamente en un mes posterior?

Hola...

Estamos muy contentos con vuestro servicio...pero en nuestro centro únicamente utilizamos los servicios durante 2 meses.

En ese caso, sería posible utilizar el servicio PLATA durante los meses de mayo y junio, desactivar el pago el resto del año, y volver a reutilizar todo el año siguiente?

Gracias por la respuesta

Hi Subir,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Unfortunately, there is no option we can pause a paid subscription and activate it on later months. You will have to cancel it to stop the payments and downgrade to the free plan. You can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.