Mi cuenta esta a punto de llegar al limite de enviós

mi cuenta me marca que estoy a punto de llegar al limite de envíos mensuales sin embargo estos envíos se hicieron durante el mes de octubre y ahora en noviembre no se a reiniciado el contador.

Necesito que mi cuenta pueda recibir los 100,000 envíos durante este mes

Hi Rommel,

Thanks for using Jotform. I reviewed your account and, based on your subscription, your month begins and ends on the 15th of each month. This means that your next monthly limits will reset on Friday, November 15, 2024.

Let us know if you have any other questions.

Esto no puede ser posible ya que el conteo de los mas 93,000 envíos que he recibido el mes pasado comenzó el día 1 de octubre. siempre comienza el día 1 de cada mes.

¿a que se debe que me hagan el cambio de día de inicio de un mes para otro?

Hi rommeltobias,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

listo, ya les otorgue acceso.

también les adjunto una captura de pantalla de una conversación que tuve con soporte técnico en la que me dicen que el reinicio de envíos es el día 1

Hi Rommel,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Rommel,

Thanks for your patience. You were correct that your monthly usage does reset on the 1st day of each month; I mistakenly saw your subscription payment date. I had your account reviewed, and we could not find any logs of the monthly usage being reset on November 1, 2024. We recalculated the submission limit, and your usage should be accurate now.

Let us know if you have any other questions.