Verificación de Equipo de Soporte

Hola,

Por favor podrían validar si la persona quien solicitó el acceso es verídico.

Hi Maria,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in your language, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Let me get back to your question. Yes, he is one of our Jotform Customer Support agents. You can see a tag Jotform Support beside their name if he is working with Jotform Support. Also, you can ask to set your thread as private so no one can view the thread except you and support agents. My colleague is asking to enable support requests because sometimes we can't check the issue from our side properly, if you give us to access your account we can properly investigate the issue. You can disable it after checking the issue.

Let us know if you have any other questions.