No se puede descargar la información completa de la plataforma.

Santa Marta, 29 de Octubre del 2024

Señores

Jotform

Cordial Saludo

Por medio del presente y de manera atenta solicitamos su ayuda , ya que completamos los 10 GB de la capacidad, nosotros tenemos el plan plata, pero no nos esta permitiendo hacer los registros, quisiéramos asesoría para poder descargar toda la información que se tiene si se puede hacer para poder liberar espacio

Hello agrupacionoperacionturistica,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the account associated with the email (agrupacionoperacionturistica@gmail.com) which you used to reach us, and it seems that this account is currently on a Starter (Free) Plan, not the Silver Plan, as mentioned in your message. Also, the account's storage limit and other usage limits have not yet reached their maximum, including the 10GB storage capacity that you referred to.

You might be logged into a different account that’s on the Silver Plan and has reached its storage limit. Can you confirm if you're using a different account? If so, please try logging in with that account's credentials, or share the email address associated with it so we can investigate.

We also have a guide about Understanding Your Account Usage and Limits and How to Export All of Your Data at Once or How to Download the Submission Files that you can check out.

Once we hear back from you, we'll be able to help you with this.