El PDF descargado tiene preguntas faltantes y muestra muchas páginas en blanco

Al exportar los PDFs no salen los valores ingresados, en algunos formularios si, en otros no, por que hay tantos problemas con los PDFs? no puedo estar revisando cada PDF si sale o no completo, por favor pueden dar una solución definitiva?

ID de Envío 6044008286915924441 (no sale la fecha)

ID de Envío 6044014126915157634 (si sale con fecha, o sea está correcto)

Estos PDF se exportaron al ONE DRIVE de manera automática

el participante llenó ambos desde el mismo movil

Acabo de exportar desde la ventana Tablas, y exporta con demasiadas hojas en blanco, un PDF que debe ser aprox de 3 páginas, las exporta con 22 páginas.

Hi jchvacsac,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. It shows the date in the PDF and includes 6 pages. Check out the screencast below to see my results:

Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Hi jchvacsac,

I reviewed your form, and it appears none of the questions are required. Therefore, form fillers can skip all form elements and submit a blank form. You can set the form elements as a required field. Let me show you how to do it:

1. In Form Builder, select the Form element that you want to make required.

2. On the right side of the element, click on the Gear icon to open Properties.

3. In the General tab, toggle the Required option to the ON position.

That's it. Now, the form fillers will not be able to submit the empty form. We also have a guide to help you learn how to Set a Required Field.

Once we hear back from you, we'll be able to move forward with a solution.

https://www.loom.com/share/8f303b3cb23e4a81bc20cb514f6442a8

En este link verá que al exportar 2 PDFs:

• Valores del formulario superpuestos
• Imágenes cortadas de una página a otra
• 22 páginas de un PDF que debería tener 8 páginas como máximo

Hola jchvacsac,

Gracias por compartir la grabación de pantalla con nosotros. Sería de gran ayuda para poder revisar esto con mayor profundidad, si pudieras compartir el acceso a tu cuenta con el Soporte de Jotform. Te explico:

1. En la página de Mis formularios, haz clic en tu Avatar.

2. En el menú emergente, selecciona Ajustes.

3. En el panel a la izquierda, haz clic en Seguridad.

4. Finalmente, en la parte inferior derecha de la página, active el Acceso al Soporte de Jotform.

Una vez tengamos tu respuesta podremos seguir ayudándote con esto.

Ya activé el acceso de soporte según la indicación recibida.

Hello jchvacsac,

I reviewed the PDF template for your submission report in the form's PDF editor, and it appears to be set up correctly as expected. I also cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I've gone ahead and cleared your form caches as an additional aid. Since we can’t replicate the issue by cloning your form, may we have your permission to submit a test entry on your live form? We’ll make sure to delete the submission afterward.

Once we hear back from you, we'll be able to help you with this.