No se pueden recibir correos electrónicos de notificación

Hola, buen dia.

tengo el siguiente problema, tengo agregados 3 correos destinatarios para que le lleguen las notificacion de los formularios, pero al completar el formulario no le llegan los correos a los destinatarios

Hi empresabelenus.

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have checked the emails you have added in the notification email and saw that all 3 of them were on our bounce list due to the reason mentioned below.

Reason(s) : bounced (host belenus-cl.mail.protection.outlook.com[52.101.40.1] said: 550 5.7.1 Service unavailable, Client host [38.152.248.158] blocked using Spamhaus. To request removal from this list see https://www.spamhaus.org/query/ip/38.152.248.158 AS(1440) [CY4PEPF0000E9CF.namprd03.prod.outlook.com 2024-10-15T14:22:02.970Z 08DCEC506098AE69] (in reply to RCPT TO command))

The bounce list is a list to which an email address is added when an email can't be delivered. This could be due to various reasons such as a non-existent or inactive email address, your mail server being unavailable, your email server rejecting the emails due to suspected spam, your mailbox being full, or Jotform being on your blacklist.

I've removed those emails from the bounce list. You can only remove the email address associated with your account from the bounce list, we have a guide on that here. To avoid bounce related issue, for your form's notification and confirmation emails, you can also set up SMTP or use a custom email address. If you want to remove an other email address, don't hesitate to ask us to remove it for you. Feel free to check our guide on How to Prevent Email Bouncing Related Issues.

Give it a try and let us know how it goes.