-
Carlos_cvasquezFecha de consulta 17 de octubre de 2024, 3:19
Hola este mes tendré una actividad extra por lo que requiero 500 envios extras solamente este mes, podría decirme como agregarlos, no quiero aumentar todo el año, solamente este mes de cotubre.
-
Mary Jotform SupportFecha de respuesta 17 de octubre de 2024, 3:23
Hi Carlos,
Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, are you referring to receiving 500 submissions? I checked and you are currently on the Bronze plan, thus, you can receive up to 1000 submissions. But, if you were referring to something else, can you explain a bit more so we can help you with it?
Let us know if you have any other questions.
-
Carlos_cvasquezFecha de respuesta 17 de octubre de 2024, 17:50
Hola este mes tendré una actividad extra por lo que requiero 500 envios extras solamente este mes, podría decirme como agregarlos, no quiero aumentar todo el año, solamente este mes de cotubre.
-
Jovanne Jotform SupportFecha de respuesta 17 de octubre de 2024, 18:12
Hi Carlos,
I checked your account, and it seems that you are far from your account limits. You only have 154/1000 submissions. If you think this is not still enough, you would need to upgrade your account to a higher plan, which is a Silver Plan to increase your account limits. You may select the monthly payment option so you will only be charged for one month, then you can downgrade back to your original plan, which is the Bronze Plan. Also, I can see that you are in a yearly premium. The payment for the Silver Monthly Plan will be deducted from the remaining balance of your Bronze Yearly Plan. Once you downgrade your account, you will only be charged with the remaining amount after reducing the remaining balance of your existing plan. It's really easy to Upgrade your Account. Let me show you how:
1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.
2. On the Pricing page, choose the plan you want to buy.
3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method.
Here’s an example of the Bronze plan:
After you click on Continue, you'll need to enter your Credit/Debit Card details.
If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment.
Let us know if you need any more help.