No recibir notificaciones por correo electrónico en los formularios HCR.

Hola,

No se están generando todos los correos electrónicos de formulario HCR. El dia de hoy no se han generado todos los correos.

https://form.jotform.com/eminsistemas/hoja-de-control-de-riesgos-hcr

Por favor se requiere solucionar el problema

Hi Mario,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, our Developers Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed.

Thanks for your patience and understanding, we appreciate it.

Hello.

The reported problem continues, please fix it.

Thanks

Mario

Hi Mario,

I just heard back from our Developers Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

Give it a try and let us know how it goes.

Hi.

The problem has been partially solved, the email to mvilla@eminsg.cl, which is programmed as notification 1, is not sent. It only reaches the emails indicated in the conditions.

The problem also occurs with other forms.

The notification email does not arrive either

https://form.jotform.com/eminsistemas/difusion-del-procedimiento-y-matriz

Hi Mario,

Just to confirm, only mvilla@eminsg.cl is not receiving notification emails right? After checking our system, I can confirm that this email is not on our bounce list and also, I can see here that a notification email was sent to this recipient dated 10/16/2024 which means this email is receiving notification email. Keep in mind that the notification email won't be sent to the recipients if the conditions set is not met. As a precaution, I have cleared your forms' cache to refresh your forms.

Can you try again and see how it goes? If you ran into the same issue, we will be investigating on this further.

Give it a try and let us know how it goes.

Hello.

The problem persists, the HCR form is not sent to all recipients.

Hi Mario,

I understand the issue, but I’ll need a bit of time to check on this. I’ll get back to you as soon as possible.

Thanks for your patience, we appreciate it.

Hello Mario,

I checked the your recipient emails mvilla@eminsg.cl, mvilla@emin.cl, clavina@eminsg.cl, and ctapiav@eminsg.cl, and found that they're on the bounce list for the following reason(s):

• mvilla@eminsg.cl

Reason(s) : bounced (host eminsg-cl.mail.protection.outlook.com[52.101.10.16] said: 550 5.7.1 Service unavailable, Client host [38.152.248.235] blocked using Spamhaus. To request removal from this list see https://www.spamhaus.org/query/ip/38.152.248.235 AS(1440) [BN2PEPF000055DA.namprd21.prod.outlook.com 2024-10-15T12:15:42.839Z 08DCE9DC709ED42E] (in reply to RCPT TO command))

• mvilla@emin.cl

Reason(s) : bounced (host emin-cl.mail.protection.outlook.com[52.101.41.28] said: 550 5.7.1 Service unavailable, Client host [38.152.248.214] blocked using Spamhaus. To request removal from this list see https://www.spamhaus.org/query/ip/38.152.248.214 AS(1440) [SJ1PEPF00002320.namprd03.prod.outlook.com 2024-10-15T14:24:57.936Z 08DCEC5D70853975] (in reply to RCPT TO command))

• clavina@eminsg.cl

Reason(s) : bounced (host eminsg-cl.mail.protection.outlook.com[52.101.9.11] said: 550 5.7.1 Service unavailable, Client host [38.152.248.235] blocked using Spamhaus. To request removal from this list see https://www.spamhaus.org/query/ip/38.152.248.235 AS(1440) [BL6PEPF0001AB4E.namprd04.prod.outlook.com 2024-10-15T12:15:42.645Z 08DCEC67619D7E46] (in reply to RCPT TO command))

• ctapiav@eminsg.cl

Reason(s) : bounced (host eminsg-cl.mail.protection.outlook.com[52.101.11.2] said: 550 5.7.1 Service unavailable, Client host [38.152.248.15] blocked using Spamhaus. To request removal from this list see https://www.spamhaus.org/query/ip/38.152.248.15 AS(1440) [SN1PEPF0002BA50.namprd03.prod.outlook.com 2024-10-15T18:04:10.491Z 08DCECE863719BB7] (in reply to RCPT TO command))

All the email addresses have the same bounce reason. The issue arises from the email being blocked by your mail server due to Jotform's IP address being listed on Spamhaus, a service that monitors IPs for spam-related activity. This means that the email was rejected because the server considered it to be coming from an IP flagged for suspicious behavior. Jotform’s IP addresses were temporarily blocked, which caused the bounce. This is an external issue, not caused by Jotform, and it can be resolved by requesting removal from Spamhaus Removal.

I’ve gone ahead and removed your email from the bounce list. You should now receive emails when someone submits your form. To prevent the email from being added to the bounce list again, you can contact your email service provider and ask them to whitelist Jotform IP Addresses and Domains on your 'eminsg.cl' and 'emin.cl' domain server. You can also try adding noreply@jotform.com and noreply@formresponse.com to your email Contact List to avoid email bouncing related issues. Another option is to configure your email notifications to use your own SMTP server.

We also have a guide on How to set up SMTP for a form that you can check out. You might also want to check out this guide about Why Am I Not Receiving Emails.

Give it a try and let us know if you need any help.