Botón de envío de tablas: correo electrónico no recibido

  • Climatizacion
    Fecha de consulta 15 de octubre de 2024, 10:00

    Estimados, la tabla no esta enviando mails desde el dia de hoy, chequeamos las configuraciones y no hay nada que indique que es algo de la tabla.


    Dejo link de la tabla, Ingreso a taller - Jotform Tables

  • Kyle Jotform Support
    Fecha de respuesta 15 de octubre de 2024, 11:02

    Hi Climatizacion,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you send me the link to your form so I can take a look at it for you? Also, are you referring to the Send Email button feature in Tables?

    Once we have a better idea of what’s going on, we’ll be able to come up with a solution.



  • Kyle Jotform Support
    Fecha de respuesta 15 de octubre de 2024, 11:22

    Hi Climatizacion,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Botón de envío de tablas: correo electrónico no recibido Image 1 Screenshot 50

    Botón de envío de tablas: correo electrónico no recibido Image 2 Screenshot 61

    Can you try to delete the Email button column, add it back again and see how it goes? Let me show you how:

    • In Jotform Tables, click on the Three Dot icon of the Submit Email column,select Delete Column and choose Delete Column Data. Botón de envío de tablas: correo electrónico no recibido Image 3 Screenshot 72
    • Click on ADD icon, go to the Buttons tab, choose Send Email, click Next, input the Column Name and click Next.
    • Select the Notification Email or create Email, and click Create Column. Botón de envío de tablas: correo electrónico no recibido Image 4 Screenshot 83

    If the same thing happens, share with us the email address where the email should be sent and we'll do some more testing to see what's going on. 

    Give it a try and let us know if you have any other questions.