My account was suspended: request to reactivate.

  • Abi
    Fecha de consulta 12 de octubre de 2024, 15:33

    No entiendo porque me cierran la cuenta, no he hecho algo malo en la pagina

  • Silvano Jotform Support
    Fecha de respuesta 12 de octubre de 2024, 16:11

    Hi Abi,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked the account associated with the email you used to create this thread and can see here that it is active, you should be able to log in to it. If you are referring to another account, can you share to us the email address or username associated to the suspended account? Alternatively, you may also share to us a link of any of the forms on the suspended account.

    Let us know if you need any other help.

  • quietbriss16
    Fecha de respuesta 12 de octubre de 2024, 21:53

    esta suspendida mi cuenta por algo que no creí hacer

  • Sonnyfer Jotform Support
    Fecha de respuesta 12 de octubre de 2024, 22:34

    Hi Abi,

    Looks like your account is already reactivated based on your other ticket. You can check out my colleague's reply to you here.

    Let us know if you need any more help.