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Fondo_EsperanzaFecha de consulta 10 de octubre de 2024, 9:20
Estimados,
Al compartir los permisos de edición de este formulario: https://www.jotform.com/build/231975772165062?iak=93daf5ed981c94c94be80a4ebbfe3b9b-2941b81807a5c28c
Mis colaboradores no pueden editar el PDF asociado: https://www.jotform.com/pdf-editor/231975772165062
Lo extraño es que sí lo habían hecho con anticipación. Incluso le di acceso directo a su mail (cmelgarejo@fondoesperanza.cl) y aún así no se lo permite.
Probamos refrescar el link de edición, pero tampoco resulta.
¿Qué nos recomiendan?
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Karlo Jotform SupportFecha de respuesta 10 de octubre de 2024, 12:09
Hi Fondo_Esperanza,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, to clarify, did you send them the share PDF document link and set the permission to collaborators? You can edit or add field in my PDF document, take note that you have to login to Jotform to be able to access the link. This is the PDF link to my demo form below.
https://www.jotform.com/pdf-editor/242606112207949?st=d1UrZ3htWDgwUjEreHVJVnRXZEhnOW9hZEhUT3dOU2pzVUcyb3JvSXlManpIampvQ3IraHRtMWdqWDh5cTZkQ0p6VWpZYVpETHZQaDl1MXRNUjVySDA2RTVaT1RBZUh1MFEvcmpENmRVbTZsMGl6amo0alNtWW5sRGJhbCtScmM=
If you did not send them the Share PDF Document link as collaborators it is easy to send them a link to your collaborators. Let me show you how:
- In PDF Editor, in the upper right corner of the screen, click on Share.
- On Share PDF Documents, click on Settings.
- In Permission, select Collaborators, and Go Back.
- You can use Invite by Email or click on Copy Link.
Let us know if there’s anything else we can help you with.