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rossilmarketingdigitalFecha de consulta 8 de octubre de 2024, 19:31
Buenas noches, al parecer se agoto mi espacio por el plan, pero borre los envíos de un formulario que con eso debió ser suficiente pero sigue igual, la misma cantidad agradezco su ayuda
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Sakib Jotform SupportFecha de respuesta 8 de octubre de 2024, 20:51
Hi rossilmarketingdigital,
Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I understand that you have already deleted some submissions so that you can free up your upload space. After moving submission data to the trash you will still need to purge those trashed submissions. Let me show you how to do that:
1. In Jotform Tables, click the main tab's vertical ellipsis icon.
2. Select the Trashed entries option.
3. In the Trash panel on the right, select the submissions or tick on the Select All checkbox to mark all entries.
4. Click the Delete Forever button.
5. Finally, click Delete in the confirmation window to purge the marked entries.
We also have a guide about deleting form submission data that you can check out. Once you have purged the submission data that should free up your upload space. At the moment your upload usage is at 14.43GB out of an available 10GB.
Give it a try and let us know how it goes.