Jotform Tablas: No se puede eliminar envíos desde Papelera

Buen dia


Levanto este soporte para pedirles que borres los datos eliminados de la tabla "Registro de llaves v2", el problema es que no da click en el boton de borrar para siempre


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Hello Damián,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, sure, I can look into this for you. We’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Good Day:

Ready

Hola Damián,

Entiendo el inconveniente, pero necesitaré un poco más de tiempo para revisarlo. Responderé este hilo a la brevedad posible.

Apreciamos tu paciencia.

Hola de nuevo Damián,

Al realizar las pruebas necesarias desde tu cuenta, pudimos replicar el inconveniente. Por lo que hemos procedido a escalarlo directamente a nuestro equipo de Desarrolladores. Apenas contemos con una actualización de su parte, te lo haremos saber por este medio.

Agradecemos tu paciencia mientras el equipo lo revisa a fondo.

Hola Damián,

Desde el equipo de Desarrolladores nos han informado que el inconveniente ha sido resuelto, por lo que tus envíos han sido eliminados desde los Datos eliminados, tal como lo has solicitado previamente.

No dudes en contactarnos si hay algo más con lo que podamos ayudarte.

Buen dia, de nuevo presento esa falla, me ayudan por favor?

Hello Damian,

Would you consider allowing us to delete the submissions from your Trash Entries and see if we can replicate the issue? Also, if we can delete submissions, will you let us delete all of them?

As soon as we hear back from you, we'll be able to help you with this.

Buen dia


Claro que si!

Hi Damian,

As requested, ​​I tried to delete the submissions in your form's trashed entries but had the same issue, so I forwarded this to our Developers for further investigation.

We really appreciate your patience and understanding while we’re looking into this.

Hi Damián,

Thanks for waiting patiently, we appreciate it. We’ve gone ahead and cleared your Table's Trash folder. The issue you encountered with the Delete button is likely due to the large number of entries in the Trash section. When you click on delete and wait for a moment, the pop-up closes automatically, and the system begins deleting the trashed entries in the background.

We've confirmed this by observing the decreasing number of trashed entries upon refreshing the page. Rest assured, we’re continuing to work on improving the performance and user experience of this feature to make it more seamless.

Reach out again if you need any other help.