tercera opcion de respuesta en aprobaciones

buen dia, necesito saber como poder colocar una tercera opcion de respuesta en las aprobaciones del formulario, ahora mismo tengo rechazar y aprobar, necesito una que diga: pendiente / esperando aprobacion / en tramite , alguna de estas y que se le envie a la persona que relleno el formulario esta respuesta junto con el comentario donde se le explica por que se deja en pendiente. abajo en la imagen muestro como me gustaria que quedara la opcion que tengo en mente esta en gris ahora mismo porque no conozco l manera de conectara junto con las otras 2 quedo atento a su respuesta

Hi appointmentspecialist8,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question. You can achieve that by adding two Approval elements to your workflow, the first one will have three outcomes, where one will be pending, which will send the submission to the other Approval element. Let me show you how to do it:

1. Open your Workflow and click on Add Elements.
2. In the menu on the left side click on Approval twice, to add two Approval elements.
3. Now click on one of them and click on Settings, click on Add New Outcome, and rename it.

Now you need to add another email, which will let the user know that the submission is pending, then connect the outcomes to elements. Here’s how to do it:

1. Click on Add Element, then click on Email.
2. Drag two outcomes from the first Approval element to the end Email element, they will be Approve and Deny outcomes.
3. Now connect the Pending outcome to the Email element you have added, and then connect the Email element to the second Approval element.
4. The last Approval element will be connected to the end Email element as well.

Give it a try and let us know how it goes.

Buena solucion, muchas gracias.

Buenas noches, esta solucion me funciono pero tengo un problema, cuando envio el pendiente no hay problema todo funciona como deberia, pero luego de ese pendiente respondo un comentario (antes llamado 2_comment) y apruebo no llega la información contenida en ese comentario , me gustaria como poder resolver este problema o si uso (3_comment) o algo por el estilo funcionaria? cual seria la variable

Hi appointmentspecialist8,

Are you referring of adding a comment to your approval? If yes, please keep in mind that you're being taken to the form's Inbox after approval as that's normal behavior after approving an approval. You will need to turn on Require Comments, so a comment box will appear when you approve an approval. Here's how you can do that:

1. In the form's Approval Flow, select the Approver and click on its Gear icon.
2. Then, go to the Advanced tab.
3. Turn on Require Comments.

That's it! If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Keep us updated and let us know if you need any other help.