Diferencia entre Tablas y PDF.

MI FORMULARIO GENERA UN PDF DE SOPORTE DEL SERVICIO CON UN ID UNICO, Y LLEVA UNA COPIA AL DRIVE CON SUS SOPORTES, SIN EMBARGO EL CONSECUTIVO UNICO QUE QUEDA REGISTRADO EN LA TABLA DEL FORMULARIO ES DIFERENTE AL QUE GENERA EL PDF

SALUDOS

Hi Clara,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, if I understood your request correctly, the field No de Orden de Servicio is being different in your Jotform Tables and the PDF of the submission, correct? If yes, when I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshots below to see my results:

• No de Orden de Servicio is 11295 in the PDF. 

• No de Orden de Servicio is 11295 in Jotform Tables as well. 

Is yours any different? If yes, we can take a look for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hola Muy buen dia

Lo siento si no me hice entender, mi formulario funciona asi:

1. el usuario diligencia el formulario
2. este formulario genera una copia en un drive y envia otra copia a un correo electronico

en jotform queda el registro del formulario diligenciado, por ejemplo este:

que tiene consecutivo 12398 y si yo lo descargo efectivamente sale con ese consecutivo.

pero el que me creó en el drive queda con un consecutivo diferente:

siendo el mismo registro

Por otra parte, la opcion de otform Support Access esta activada.

quedo atenta a tus comentarios



Hi Clara,

Let me look into it and get back to you with a solution.

We really appreciate your patience and understanding while we’re looking into this.

Hi Clara,

Thank you for the explanation. I understand your issue better now. I still couldn't get access to your account. But, I sent you an email requesting access so we can take a look. After you accept our access, we will be able to take a closer look.

Once we hear back from you, we'll be able to help you with this.