Mi cuenta esta suspendida

Hola

Reciban un cordial saludo

Cuando inicio session dice que mi cuenta fue suspendida por violar terminos.

No recopilo información de licencias de conducir o una identificación personal. mi formulario se basa en verificaciones de tiendas talleres de celulares y les pido un documento que es el permiso para tener un taller, de esta forma me aseguro de esto y lo verifico.

al inicio del formulario les digo a los aplicantes que tendrán que compartir esa información.

los fines son el acceso a una comunidad de tiendas talleres que tenemos en telegram.

por favor nececito mas información sobre como podemos solucionar esto y tener mi cuenta de Jorfotm devuelva, para mi es importante .

Mis mejores deseos

Rafael

Hi Rafael,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, and it appears that your form taller was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

1. Send us the URL where your form is used.
2. Send us a link to your website or proof of affiliation with a legitimate institution.
3. Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send all of these to reviewers@jotform.com with Thread#19750771 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

In the meantime, let us know if you need any other help.