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Formularios_jotformFecha de consulta 4 de octubre de 2024, 12:19
Buenas Tardes, queria consultar como eliminar que en la aplicación de celular de un formulario me obligue a realizar la verificación de "Soy Humano" y marcar las imagenes requeridas.
Esto me sucede con la aplicación de Ficha de Infraestructura.
Page URL: https://app.jotform.com/242406552179660 -
Joseph Christian Jotform SupportFecha de respuesta 4 de octubre de 2024, 14:53
Hi Formularios_jotform,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, If a Captcha is appearing on form submission, our anti-spam system is probably triggering it. This happens when our systems detect that multiple submissions are being sent from a specific IP Address in a short period of time. So to decrease the Spam submissions to your form, a captcha is used.
To fix this, you can advise them to wait for around 10–20 minutes before submitting the form again. You can also advise them to try refreshing their internet connection, or use a different IP Address and submit your form again. But since you're on a paid plan, I have also whitelisted your account to remove the captcha when submitting the form.
Reach out again if you have any other questions.