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jesusjuarez35Fecha de consulta 4 de octubre de 2024, 11:29
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Adrian Besilla Jotform SupportFecha de respuesta 4 de octubre de 2024, 11:49
Hi Gerald,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked your account linked with 7 active forms and saw that it was suspended because your 241774649467068 form was flagged for offering fake service. We understand this might not be the case with your form, yet we had to act according to the general rule to comply with our Terms: Free accounts showing suspicious forms must be suspended immediately.
Kindly provide us with the following information if you believe that your account was suspended by error:
- The URL where your form is used.
- Your website or proof of affiliation to a legitimate institution.
Send these to reviewers@jotform.com with thread #19733221 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of your proofs.
Additionally, if you want us to reactivate your account right away, we’ll need your permission to delete the offending form. And if you wish to create the same form again, changing your account email address to a corporate email will be needed.
Once we hear back from you, we can move forward with this.
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jesusjuarez35Fecha de respuesta 4 de octubre de 2024, 12:15Si deseo que reactiven mi cuenta de inmediato, tienen mi autorización para
eliminar el formulario infractor o bien solo eliminar la parte de la
infracción
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Adrian Besilla Jotform SupportFecha de respuesta 4 de octubre de 2024, 12:39
Hi Gerald,
I'll need a bit of time to work out a solution. I'll get back to you as soon as I can.
Thanks for your patience, we appreciate it.
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jesusjuarez35Fecha de respuesta 4 de octubre de 2024, 13:00Esta bien estare esperando gracias!
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