El flujo de aprobación no funciona

Buen día equipo Jotform.

De su ayuda por favor, estamos teniendo problemas con la ejecución del flujo de aprobaciones. Resulta que ya tenemos todo configurado para que este se ejecute con el envió del formulario según unas condiciones que establecimos, pero por alguna razón no se esta ejecutando automáticamente sino que nos toca manualmente habilitarlo.

Nos podrían colaborar por favor

Hi RAYO_LATAM,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, For us to have a better idea of what is going on, can you please share with us the Form URL so we can further investigate what is happening?

Once we hear back from you, we'll be able to help you with this.

Claro que si.

https://form.jotform.com/RAYO_LATAM/tikets-mesa-de-ayuda

Hi RAYO_LATAM,

I cloned your form and tried to replicate the issue but I was able to receive the approval email after the submission. I based it on the "True" If/Else Conditions. Take a look at the screenshot below:

And, when I based on the "False" If/Else Condition here's the screenshot of the Approval Email I received.

Can you please explain how the Workflow didn't automatically trigger after the submission so we can have a better idea of what is going on? Also, you can share with us a Loom video of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, and share the video link with us.

Once we hear back from you, we'll be able to help you with this.